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  2. Frequently Asked Questions

Frequently Asked Questions

  • Is there a shuttle from the airport?

    I am sorry for not picking you up but I have not done it. When you leave the airport taxi are on standby, please use there.From the airport Continue reading
  • Is there a parking lot?

    Although it is a parking lot, there is a free parking lot dedicated to the Yumoto Yunokawa, so please use it.
  • Please tell me the check in time and check out time

    Check-in time is from 4 PM to 6:30 PM and check-out time is 10 AM.
    If you can arrive earlier than 4 pm please contact us in advance or in adContinue reading
  • Is there a shuttle?

    We only transfer from JR"Shobara Station" for hotel guests. Please contact us in advance if you know the arrival time.
    Yumoto Yunokawa, TEL(Continue reading
  • Is there a non-smoking room?

    Unfortunately, there is no non-smoking room.Please clean in advance as deodorizing and so please clean in advance.
  • Can I use a credit card?

    Visa, Master is available.
  • Is there a yukata rental?

    For women only, we lend it free of charge to our guests.Please choose your favorite color Yukata.
  • Is there a toilet in the room?

    All rooms have western style toilets.
  • Do you support barrier-free?

    We are not at the hotel barrier-free.
    All the rooms are on the 2nd floor, and they are climbing down stairs.
  • If you have allergy, can you change the meal content?

    Please tell us a specific ingredient in advance.I will change the meal content.
    We will correspond even if you are not good allergies, so pContinue reading
  • Is there a bath in the guest room?

    There is no bath in the room.Please use the public bath or private outdoor bath.
  • Is it possible to make a day trip?

    A day trip hot spring can be adult ¥ 500, children (3 years old to 6th grade students) ¥ 300.We are closing from AM 10: 00 to PM 4: 30 (finaContinue reading
  • What is the final start time for dinner?

    I will receive the final dinner until 7:30 pm.Warm things are served warm ...Since we are keeping in mind, when you arrive late please be suContinue reading
  • Can I order additional orders on the day?

    Depending on the content, we may not be able to accommodate your request.It would be greatly appreciated if you could contact us by phone orContinue reading
  • Where will breakfast start, where will it be?

    The breakfast start time is from 7 o'clock,
    We are eating in the hall where you can see the garden on the first floor.
  • Can I use the Internet?

    Yes.Although it is wireless LAN, all rooms can be used.
  • Can I make a reservation for a private bath?

    Your reservation is only accepted on the day.Reservation available only for PM 9: 00 use.
    However, in case of booking before chuck in, pleasContinue reading
  • Can I use a private bath?

    Guests of the hotel can use it free of charge.
    Bathing is possible for 50 minutes for PM 9:00, and after 9:00 PM for your favorite time.
    KeyContinue reading
  • Can you eat meals in your room?

    As for dinner, the basic is room meal, but if you use more than six people, we may arrange a private room on the first floor, so please undeContinue reading
  • Do you have yukata for children?

    Yes! We are located.
    However, children's yukata will be offered only for children who have chosen "With meal / Futon" at the time of reservaContinue reading
  • I will bring my children, but will it be okay?

    For 14 square meters, for children between 25 square meters it is possible to use even for young children, but for 10 square meters, for chiContinue reading

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